Privacy Policy

When you visit the Rich Casino website, create an account or use available services, we may handle information that identifies you or is reasonably connected with your account. The information collected depends on how you interact with the website, the services you use and the checks that are required before or during account activity.

The types of information a casino website may handle include the following:

• Account and registration details, such as your name, date of birth, residential information, contact details, username and account preferences.
• Identity and verification documents or information supplied to confirm your identity, age, location or eligibility to use the services.
• Payment and transaction records, including deposits, withdrawals, account balances, payment method details and information about gaming or other account activity.
• Communications and support information, including messages, requests, complaints, feedback and records of interactions with customer support.
• Technical and device information, such as your IP address, browser type, operating system, device identifiers, language settings, approximate location and website activity.
• Cookie and similar technology information, including information about pages visited, session activity, preferences and interactions with the website.
• Information provided voluntarily by you, for example when you enter a competition, complete a survey, update your profile or choose to receive communications.

You should provide information that is accurate, current and complete when requested. If you do not provide information that is needed to create, verify or operate an account, some services may not be available. You should only provide personal information about another person where you are authorised to do so.

Personal information is handled for purposes connected with providing and managing the Rich Casino website and services. The purposes may include:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age and account details before allowing or continuing certain activities.
• Carrying out security, anti-fraud, anti-money-laundering and risk checks where appropriate.
• Detecting, investigating and preventing suspicious, unauthorised or unlawful activity.
• Providing customer support, responding to enquiries and resolving account or transaction issues.
• Communicating with you about your account, important service notices, security matters, policy updates and operational changes.
• Sending marketing or promotional communications where permitted and where you have chosen to receive them.
• Improving website performance, usability, content and security.
• Understanding general usage trends and preparing statistics, reports or other information that may not directly identify individual players.
• Meeting applicable legal, regulatory, taxation, accounting and record-keeping obligations.
• Protecting the rights, property, safety and legitimate interests of the website, its players and other relevant parties.

We may use information for more than one of these purposes where necessary. For example, transaction information may be needed to process a payment, identify unusual activity, respond to a support request and meet record-keeping obligations. We aim to use information only where there is a reasonable purpose connected with operating the services, meeting legal requirements, protecting users or managing the website.

Marketing communications are intended to be relevant to the preferences you select. You can choose not to receive promotional messages by using the unsubscribe option in a marketing communication or by contacting us as described below. Account, security and service messages may still be sent where they are necessary to operate your account or communicate important information.

Information may be shared where this is reasonably required to operate the website, provide services or meet legal and security responsibilities. This may include sharing relevant information with payment providers, identity and verification services, technology and hosting providers, fraud prevention services, professional advisers, customer support providers and other service providers working on behalf of the website.

Service providers may only receive information relevant to the work they perform, subject to appropriate arrangements and applicable requirements. Information may also be disclosed where required or permitted by law, in response to a valid request, to protect users or the public, or to investigate suspected fraud, abuse or other unlawful activity.

Some service providers or systems may process information in countries outside Australia. Where information is handled across borders, reasonable steps are intended to be taken to support appropriate protection and security. The safeguards used may depend on the type of information, the purpose of processing and the provider involved.

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure systems and staff or supplier processes. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should also protect your login details and notify support if you suspect unauthorised access.

Information is kept only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and support records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or disposed of in accordance with applicable requirements.

Rich Casino may use cookies and similar technologies to help the website function, remember settings, maintain sessions, support security and understand how visitors use the website. Some cookies are necessary for core features, while others may help with performance, preferences, analytics or marketing.

Cookies may remember information such as language or display preferences, help keep you signed in during a session, assist with fraud and security controls, and provide general information about website use. Similar technologies may also be used in emails or online content to understand whether a message or page has been viewed or used.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work properly or your preferences may not be saved. Browser controls differ between devices and software, so you should review the settings and help information available for your browser.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where appropriate, and withdrawing consent to marketing communications.

To exercise your data rights, or to ask a privacy question, contact support@richcasino-aud.com. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account information, identity documents, payment records or other sensitive details.

Access to your information

You may ask for access to personal information held about you. We will review the request and provide access where appropriate, subject to identity checks, applicable requirements and any lawful reasons that may limit or prevent disclosure. In some cases, information may be supplied in a suitable electronic or written format.

Correction of information

If information is inaccurate, outdated or incomplete, you may ask for it to be corrected. We may request supporting information where needed, especially for account, identity, payment or verification details. Keeping your information current helps us provide services and complete required checks.

Deletion of information

You may ask us to delete personal information where there is no continuing reason to retain it. A deletion request does not always mean that all records can be removed immediately. We may need to keep certain records for a period required by law, to complete an outstanding matter, prevent fraud, resolve a dispute, protect security or establish, exercise or defend legal rights.

Withdrawing marketing consent

You may withdraw consent to receive marketing communications by contacting support@richcasino-aud.com or using an available unsubscribe option. Withdrawal applies to promotional communications and does not normally affect service, account or security messages that are necessary for the operation of your account.

We aim to handle privacy requests within a reasonable timeframe. The time required may depend on the nature of the request, the information involved, the need to verify identity and any legal or security considerations. If you are unhappy with how a request has been handled, you may contact us again with further information so the matter can be reviewed.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. The latest version will apply when it is published on the website. We encourage players to review this page periodically, particularly before providing new information or using additional services.