Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other factors outside your control, and previous results do not determine future outcomes. A win is never certain, regardless of how long you have played, how much you have spent or what has happened in earlier rounds.

Only gamble with money you can afford to lose after your everyday commitments have been met. Gambling should not come before rent or mortgage payments, food, bills, education, medical care or other essential expenses. It should also not be funded through borrowing, credit intended for necessities or money set aside for someone else.

Before you begin, decide how much time and money you are comfortable spending. Treat that amount as an entertainment cost rather than an investment. Once your budget or time limit has been reached, stop playing, even if you are winning or hoping to recover losses.

• Set a gambling budget that fits within your normal spending plan.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household money.
• Do not gamble when you are upset, tired, stressed or under the influence of alcohol or other substances.
• Never chase losses by increasing your bets or playing for longer.
• Remember that gambling is not a reliable source of income.

Gambling services are intended for adults who are legally permitted to use them. You should follow the laws that apply to you and should not allow another person to use your account. Keep your account details private and take reasonable steps to prevent children and other unauthorised people from accessing gambling services.

Problem gambling can affect people in different ways. It may begin with small changes in spending, time or behaviour and become more serious over time. You do not need to wait for significant financial, relationship or emotional harm before asking for help. Speaking with someone early can make it easier to regain control.

Consider taking a break and seeking support if you notice that you are gambling more often, spending more than planned or thinking about gambling throughout the day. Other warning signs can include hiding your gambling, feeling distressed after playing, borrowing money, selling possessions, missing work or appointments, or arguing with family and friends about gambling.

• You try to win back money you have lost.
• You increase the amount or frequency of your gambling to feel the same excitement.
• You find it difficult to stop, even when you have decided to do so.
• You use money needed for bills, savings or other responsibilities.
• You feel anxious, guilty, irritable or low because of gambling.
• You keep your gambling secret or give misleading information about it.
• Your work, study, health or relationships are being affected.
• You rely on gambling to manage stress, loneliness or other difficult feelings.

If any of these signs sound familiar, stop playing and consider using account restrictions or a self-exclusion option. You can also speak with a trusted person or a qualified support service. Asking for help is a practical step, not a failure.

Rich Casino may provide account and play-management tools designed to help you manage your gambling. Depending on the service available to you, these may include spending limits, deposit limits, loss limits, wagering or session reminders, time-outs and self-exclusion. Availability and operation can vary according to the relevant service and applicable requirements.

A limit works best when it is set before you start playing. Choose an amount and period that match your personal budget, not an amount based on what you hope to win. Review your settings regularly and avoid changing them during an emotional or extended session. Where a restriction has a waiting period or cannot be removed immediately, plan ahead and allow the relevant process to take effect.

Taking a break

A time-out can provide a short break from gambling and give you space to review your habits. During a break, avoid opening other gambling accounts or using alternative services to continue playing. Consider filling the time with activities away from gambling, such as exercise, hobbies, social activities or practical tasks.

Self-exclusion

Self-exclusion is a stronger measure for people who want to stop gambling for a longer period. If you choose self-exclusion, follow the instructions provided for the relevant service and do not attempt to create another account or bypass the restriction. You may also wish to ask a trusted person to support you with finances, technology and day-to-day accountability.

Practical safeguards

• Remove saved payment details where possible.
• Use device or browser controls to block gambling websites and applications.
• Ask your bank whether it offers gambling transaction controls.
• Keep a record of gambling spending and compare it with your planned budget.
• Tell someone you trust about the limits you have chosen.
• Do not use another person’s account or ask someone else to gamble on your behalf.

If you want to restrict or close your Rich Casino account, use the available account-management or support process. If gambling is causing harm, state clearly that you want a break or self-exclusion rather than simply requesting general account assistance.

You are not alone, and confidential support is available in Australia. Gambling Help Online provides information, counselling and support options for people affected by gambling, including family members and friends. You can visit the official Gambling Help Online website to learn about the services available in your state or territory.

You can also contact a local gambling support service, community health provider, counsellor or financial counsellor. A general practitioner may help you discuss the effect gambling is having on your wellbeing and refer you to appropriate support. Family and friends can seek help too, even if the person gambling is not ready to do so.

If gambling has caused financial difficulty, consider speaking with a qualified financial counsellor before taking out further credit or making decisions under pressure. Keep essential payments separate from gambling funds and ask for assistance with budgeting, debts or financial planning.

If you feel unsafe, are thinking about harming yourself or someone else, or believe there is an immediate risk, contact emergency services in Australia or attend the nearest hospital emergency department. Immediate safety comes first. Gambling losses or other financial problems can be addressed with support.

Our commitment

Rich Casino supports informed and responsible participation. We encourage players to understand the risks of gambling, use available controls and seek assistance when needed. This information is general in nature and does not replace professional financial, medical or counselling advice. Requirements and support options may differ across Australian states and territories, so make sure you understand the rules and services that apply to you.

If gambling is no longer fun, stop and take a break. Review your limits, speak with someone you trust and use professional support before the situation becomes harder to manage.