Betting Rules

Rich Casino aims to provide a clear and consistent betting experience. You are responsible for reviewing the information displayed before confirming a bet. This includes the event, selection, market, odds, stake, potential return and any other conditions shown on the bet slip. If you do not understand a market or condition, do not place the bet until you have obtained clarification through the available support or information channels.

You must use your own account when placing bets. An account must not be shared, transferred, sold or made available to another person. You are responsible for keeping your login details secure and for activity carried out through your account, subject to any applicable legal rights. Tell Rich Casino as soon as possible if you believe that your account has been accessed without permission or that your account details may no longer be secure.

• You must meet the minimum age and eligibility requirements that apply to the service and your location.
• You must provide information that is accurate, complete and current when requested.
• You must not place bets for another person or allow another person to place bets through your account.
• You must not use the service for unlawful activity, fraud, market manipulation or any other prohibited purpose.
• You must comply with account verification, identity checks and responsible gambling requirements.
• You must not attempt to interfere with the website, betting systems, payment processes or security controls.

Betting is a form of entertainment and involves the risk of losing money. You should only bet with money you can afford to lose. Do not chase losses, borrow money to gamble or treat betting as a way to earn income. Rich Casino may apply account, staking, location or product restrictions where permitted or required.

A bet is normally submitted by selecting a market, choosing an outcome, entering a stake and confirming the bet through the bet slip. A bet is not accepted merely because an option is displayed or selected. Acceptance occurs only when the bet has been recorded by the betting system and a confirmation is made available. You should check your account or bet history to confirm that a bet has been accepted.

Before confirming a bet, check that all details are correct. Once accepted, a bet generally cannot be changed or withdrawn unless a cash-out, cancellation or other feature is expressly made available and the relevant conditions permit its use. A displayed cash-out value is not guaranteed until the request has been processed and confirmed. A request may fail or change if the market moves, the event status changes or the system cannot process the request.

1. Select the relevant sport, event, game or market.
2. Review the selection and the odds or price shown at the time.
3. Enter the stake and check the potential return and any applicable conditions.
4. Confirm the bet only after checking the information on the bet slip.
5. Keep the confirmation or review the bet in your account history.

Odds and prices may change before a bet is confirmed. Where a price changes, the system may ask you to accept the new price before the bet is submitted. A bet may be rejected, delayed or cancelled where there is a technical issue, an obvious error, an event change, a market suspension, suspected misuse or another valid reason under the applicable terms.

Only one account may be permitted per person unless the applicable account terms state otherwise. Attempts to create multiple accounts, avoid account controls, misuse an offer or gain an unfair advantage may result in bets being reviewed or voided and account access being restricted, subject to applicable law.

Live and in-play betting

Live or in-play markets may be suspended while an event is taking place. Delays can occur between an event happening and information appearing on the website. You are responsible for checking whether a market is open and whether the displayed information remains current before confirming a bet. Bets placed after a material change may be reviewed in accordance with the applicable market rules.

Each market may have its own rules about how bets are determined. These rules may cover the event format, participating competitors, qualifying stages, postponements, abandoned events, playing time, statistical sources and the meaning of terms such as win, place, total, handicap or each-way. The market description and any sport-specific rules should be checked before placing a bet.

Bets are settled using the official result or another reliable result source identified by the applicable market rules. Results may be updated if an official authority corrects an error or issues a final decision. A preliminary result, live display or commentary is not necessarily the final settlement result. Where results are unavailable, conflicting or later changed, settlement may be delayed while the relevant information is reviewed.

Postponed, abandoned or changed events

If an event is postponed, abandoned, interrupted or materially changed, the result will depend on the rules for that market. Some bets may remain valid if the required conditions have been met, while others may be cancelled or settled as void. If a competitor, team, venue, format or scheduled time changes, the applicable market rules will determine whether bets stand. A change that affects the nature of the market may lead to the affected bets being voided.

Errors and irregularities

Occasionally, information may be displayed incorrectly because of a technical, human or data error. This can include an incorrect price, result, participant, event time, market description, stake calculation or potential return. Where an obvious error occurs, Rich Casino may correct the record or void the affected bet in accordance with the applicable terms and legal requirements. A bet is not made valid solely because an error was visible or because it was accepted before the error was identified.

If a settlement appears incorrect, review the market rules and bet details first. A settlement query should be raised through the available support process with enough information to identify the bet, such as the date, event, market and bet reference. Reviews may take time where external results or additional checks are required.

Stakes, returns and account balances are recorded in the account system. You should review your balance and transaction history regularly and report any unexplained entry as soon as possible. Payment methods may be subject to separate conditions, verification checks, processing requirements and restrictions. You must use a payment method that you are authorised to use and that is held in your own name where required.

A return is payable only where the relevant bet has been accepted and settled as a winning bet under the applicable rules. The amount shown on a bet slip or screen may be an estimate until settlement is complete. Tax, identity, payment, fraud or other legal checks may affect the handling of an account or transaction where permitted or required. No statement on this page overrides the specific terms displayed for an account, market or transaction.

If you believe that a bet has been accepted, settled or recorded incorrectly, contact Rich Casino through the support option available on the website. Provide a clear description of the issue and relevant account or bet information, but do not send passwords or unnecessary sensitive information. The matter will be reviewed against the account records, system information, market rules and any relevant official result.

• Raise concerns promptly and keep copies of relevant confirmations or screenshots.
• Allow reasonable time for a review, particularly where an event result or technical record must be checked.
• Do not open duplicate accounts or repeatedly submit the same dispute to avoid the review process.
• If you are dissatisfied with the outcome, follow the complaints or escalation process set out in the applicable Terms and Conditions.

Account reviews and security checks

Rich Casino may review account activity, transactions and betting patterns where necessary for security, verification, responsible gambling, fraud prevention or legal compliance. During a review, access to some services or transactions may be limited where permitted. You may be asked to provide information or documents needed to complete the review. Any information supplied should be accurate, current and provided through the approved process.

Betting should remain enjoyable and within your personal limits. Set a budget before you start and consider setting time, deposit or betting limits where those tools are available. Take regular breaks and avoid betting when you are upset, under the influence of alcohol or other substances, or trying to recover money already lost.

• Only bet with money set aside for entertainment.
• Keep track of how much time and money you spend.
• Never borrow money or use essential household funds to bet.
• Do not increase stakes simply because you have lost.
• Ask for support if betting is affecting your finances, relationships, work or wellbeing.
• Use available limits, time-outs or self-exclusion options if you need a break.

You are responsible for making sure that your use of the service is lawful in the place where you are located. Access may be restricted where a product or betting activity is not available. Rich Casino may suspend, limit or close an account where required for safety, verification, compliance, security or other reasons allowed under the applicable terms.

These Betting Rules may be updated from time to time to reflect changes to the service, products, law, technology or internal processes. The current version published on the website applies from the stated effective date. If there is a conflict between this page and a specific market rule or the Terms and Conditions, the more specific or later applicable provision will generally apply, subject to applicable law.

Support and taking a break

If betting no longer feels recreational or you are concerned about your behaviour, stop betting and use the responsible gambling tools available through the website. Consider taking a time-out or self-exclusion and seek independent support from an appropriate Australian gambling support service. You do not need to wait until a problem becomes serious before asking for help.