Contact Rich Casino

For support by email, write to support@richcasino-aud.com. When contacting us, use the email address connected with your account where possible. Include your account email or username, a short description of the issue and any relevant details, such as the date an error occurred or the page you were using. Screenshots can also be included if they help explain the problem, provided they do not show unnecessary payment or personal information.

Support enquiries are usually answered within 24 hours, although the time may vary depending on the nature of the request and the information needed to review it. Please avoid sending multiple messages about the same issue, as this may make it harder to track your enquiry. Never include your password or other highly sensitive security information in an email.

Common reasons to contact support

• Account access, profile details and verification questions
• Deposit, withdrawal and payment enquiries
• Questions about bonus terms and eligibility
• Technical problems, loading errors or website access issues
• Responsible gambling requests, including help with account controls or taking a break

If your enquiry concerns a transaction, include the relevant transaction reference or date when available. For responsible gambling requests, explain what assistance you are seeking so the support team can direct your request appropriately. Please remember that account security checks may be required before some information or actions can be provided.